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Company’s Privacy Policy,
Terms and Conditions, and Delivery Policy

 

Payment Options

PayPal

We accept PayPal. Paypal is the easiest and safest way to shop online. It enables you to pay for every transaction without revealing your credit, debit card, bank account, or address details.

Pay by credit card, or directly from a nominated bank account. Linhaus does not retain credit card details in our system.

Money Order

If is possible to pay with an Australian Post Money Order. You must be an Australian customer and the amount must be in Australian dollars. Please select this option at checkout.

Bank Deposit

If you wish to pay by direct deposit, select this option at the checkout. Your order will be dispatched when the funds have cleared.

If payment is not received within seven days of placing an order, the item will be cancelled and the item(s) returned to stock.

All prices are in Australian Dollars (AUD) and the amounts shown are inclusive of GST.

 

Terms and Conditions

Before using this website, please read the following Terms and Conditions carefully. By accessing or using this website, or placing an order with us, you agree to these Terms and Conditions. If you do not agree to the specified Terms and Conditions, you may not use this website.

We reserve the right to amend these Terms and Conditions from time to time with immediate effect. Whether or not you receive express notice of the amendment, your continued use of this website constitutes an agreement by you to be bound by these Terms and Conditions, as so amended.

In any online transaction, It is important that your personal information is secure and private and at Linhaus , we make this a priority. Your information is only used to process orders. Linhaus will not sell, rent, or lease our customer list or information to any third parties at any time.

In the event of a court order, we will be required to supply certain information on customers. The Privacy Act requires that we disclose personal information if it is for the purpose of public safety and law enforcement.

We are committed to superlative customer service at all times and we keep your information confidential and secure. You can access your information via email at any time. If you find any inaccuracies in your personal information, please let us know and we will make the appropriate amendments right away.

 

Delivery

We endeavour to meet our delivery times. Delays can be experienced due to circumstances beyond our control.

In times of heavy demand, we may not have the product you have ordered in stock; this could result in longer delivery times or the product being unavailable. If the product you have ordered is out of stock or no longer available, we will notify you immediately; if you have been charged for the product, we will issue a refund or arrange an exchange.

The delivery times on this website are indicative only and we will not be liable for any failure on our part to adhere to these delivery times.

You understand and agree that you shall not be entitled to withdraw any commitment made for the purchase of products once that commitment has been made for any reason. This includes, without limitation, because of any delay in delivery.

You are responsible for maintaining adequate insurance of the goods after they are dispatched.

Retail orders are shipped via Australia Post Service. Nationwide, the delivery charge is $10 for regular parcels and $15 for bulky items. Standard Australia Post rates will apply for multiple items. If there is no one to receive the order, it will be taken to the nearest Australia Post Office and a missed-delivery card will be left at the delivery address.

Wholesale orders can be delivered to a store. Delivery charges will be subject to delivery location and order quantity.

Items in stock will be shipped within three working days, with standard Australia Post delivery timeframe (up to 10 working days).

An indicative timeframe for shipment and delivery of container load orders, is between 90-120 days unless otherwise notified.

Orders are processed in our warehouse as soon as they are placed. As such, we cannot change or alter orders once they are processed.

If you place an order on a weekend or bank holiday, it will be processed the next business day.

Please double check all delivery address details. Linhaus will not cover any costs for re-delivery due to an incorrect delivery address.

 

Return Policy

You agree to be bound by the terms of our return policy. If you are not happy with your order for some reason, we will provide an exchange or credit, but the customer is liable for shipping charges. Please email info@linhaus.com.au within five days of receipt of your order.

To be accepted for return, goods must be returned within 14 days of receipt. The goods must be in their original packaging, labelling must be intact, and the item must be in new, unused,unopened and saleable condition. Opened packages will not be accepted for return.

A refund will be issued, or credit given against future purchases, according to your choice.

You must pay the cost of all return freight before an exchange will be accepted.

 

Colours and Pictures

Please note that despite our best efforts to color match illustrations, there may be variations in colour due to image reproduction and the resolution of your computer screen. Please use colours and pictures of products as a guide only.

 

Orders

An order is deemed and constitutes an offer by you to purchase the quantity of goods or services (as the case may be) for the price specified on the website (including the delivery and other charges) at the time you place the order.

We reserve the right to accept or reject your offer for any reason. Reasons include, without limitation, a product being unavailable, an error in the price or the product description on the website, or due to an error in your order.

Prices of products and services, and delivery and other charges, are current at the time of issue, but may change at any time and are subject to availability.

The availability of products and services on our website may change from time to time. We retain title to the products you order, until you have paid for them in full, but all risk in the products will pass to you on dispatch.

All prices include GST. You are responsible for any taxes, duties, or other liabilities imposed by any government agency. This includes, without limitation, any customs duty, or any other tax imposed by any government or government authority on any products or services acquired or ordered by you.

 

Disclaimer

The content of our website is provided on an ‘’as is’’ basis with no warranty. This includes, without limitation, the products, services, information, materials, text, graphics and links.

We disclaim all representations and warranties, express or implied, with respect to such products, services, information, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, no infringement, freedom from computer virus, and implied, warranties arising from course of dealing or course of performance, to the maximum extent permitted by law.

Linhaus does not represent or warrant that the information accessible via this website is accurate, complete, or current.

Price and availability information is subject to change without notice.

All contracts between Linhaus and applicant are subject to applicable Victoria State laws.

We reserve the right to resort to Credit Agency for the collection of delinquent debt. The debtor will be liable for legal fees or collection fees incurred.

 

Limitation on Liability

In no event shall Linhaus be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damages, or any damages whatsoever, even if Linhaus has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this website.

These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

We believe that at Linhaus we are doing things right because we have many satisfied, loyal customers. We want our customers to be happy and keep returning to us and these rules outlining payment options, returns, and terms and conditions, are in place to protect you, the customer, as well as us. Thank you for reading through this information and we hope that you will continue to use Linhaus. If you encounter any problem with your order or purchase experience, please let us know.